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Return & Refund Policy

We want you to have a happy gifting experience with The Peela Box. Please read our return and refund policy carefully before placing an order.

Returns

Returns are accepted only if the product received is damaged, defective, or incorrect.

Return Request Timeline

You must contact us within 48 hours of receiving the product with Opening video and clear photos/videos of the issue.

Non-Returnable Items

Customized, personalized, used, damaged-by-customer, or made-to-order products are not eligible for return unless they are damaged or incorrect due to our error.

Refunds

Once your return request is approved, refund or replacement will be processed as per the issue and product condition.

Replacement

In case of damaged or incorrect products, we may offer a replacement instead of refund depending on product availability.

Cancellation

Orders can be cancelled before dispatch. Once dispatched, cancellation may not be possible.

Contact

For return or refund support, please contact us with your order number and issue details.